VA patients must contact their primary VA doctor, who forwards the request. The Travel Dept. makes the travel arrange-
ments. VA has contractual companies who provide car/van/ambulance transportation. The companies go to the door
and assist the patient to the vehicle. Transportation is free to eligible VA patients. If the patient is at risk (blind, unsteady
gait), the patient is taken to the Travel Dept. and escorted to their appointment. The VA Travel Dept. always calls 1-2 days before pick-up, so “if no call, no pick-up”.