Licensed long term care facilities are nursing homes, homes for the aged, and adult foster care homes. Ombudsmen advocate for the resident in the facilities, guided by the wishes
of the resident. All services are provided under strict confidentiality. Ombudsmen cannot share information about the resident or the resident’s concerns without the resident’s permission. The program also aims to improve the long-term care system, speaking for passage of laws, regulations & policies benefiting over 100,000 Michigan long-term care residents. The MI Long-Term Care Ombudsman Program is funded by federal and state government. There is no cost to residents or families for ombudsman services.

Michigan nursing home laws and regulations are designed to ensure that people can also
report cases of abuse, exploitation, and neglect. If you have reason to believe that your
loved one is being abused in some way, you do have a way to get help.
You would need to contact one of the governing bodies in Michigan.
The contact information includes:
1. The Department of Human Services and Adult Protective Services at
michigan.gov/dhs
2. The Bureau of Health Services Abuse Hotline at 800-882-6006
3. The Michigan Protection and Advocacy Services at 800-288-5923
4. The Attorney General’s 24-Hour Health Care Fraud Hotline at 800-24-ABUSE
5. The state’s 24-hour nursing home abuse hotline at 855-444-3911
You can contact any one of these entities and get help. Upper Peninsula residents can
call 211. All calls are toll-free and the line is staffed 24 hours a day. In-state calls are automatically routed to the Local Ombudsman office closest to the caller.