Eastside Office
13303 E. McNichols
Detroit, MI 48205

Westside Office
15600 Grand River
Detroit, MI 48227
Phone: 313-267-8000
Open Monday- Friday from 8:30 am-5:00 pm

Website: http://detroitmi.gov/dwsd
The WAVE Fund is designed to provide assistance to low-income residents of the City of Detroit. Proof of low-income status must be provided in the form of Department of Human Services credentials, evidence of unemployment benefits, social security and/or disability benefits.
1. The account must be in the resident’s or spouse’s name and the applicant must live at the account address.
2. The customer should discuss bill payment options with the Detroit Water and Sewerage (DWSD) Dept. before applying for WAVE Fund assistance
3. Service must be off or a shut-off notice received. Shut-off notice is waived for seniors over 62 years old (Overdue notice is sufficient).
4. WAVE assists with paying the dollar amount needed to restore or maintain water services. The maximum allowance for assistance is 50% of the bill up to $500
5. Customers may receive WAVE Fund help only once in any calendar year.
6. The WAVE Fund assistance must restore service or assure service continuation for at least 30 days
7. The customer must make arrangements with DWSD to pay any remaining balance over the amount of the WAVE funding provided.
8. Applicants should apply for all other state federal or private assistance.
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Detroit residents may apply for WAVE assistance by calling 313-267-8000 or visiting a Detroit Water & Sewerage Dept. (DWSD) Customer Care Center. DWSD staff will complete the paperwork & submit to WAVE for consideration.
ALSO, please be sure to bring the following (3) items with you to the Water Department:
Your water bill with your account information displayed
Personal Identification
Proof of Income (or lack thereof)