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Need Help With Water Bill:
Is your Water Shut off, or do you need help with your water bill assistance? Hydrate Detroit can help restore your water. Please visit our water intake form. Provide your Name, Address, Contact Number and Water Bill Account Number, the problem with your situation in full accurate detail and click submit. A representative will be back with you in due time.

Hydrate Detroit is a 501 C3 water relief non-profit organization providing immediate emergency water deliveries and water restoration to families in the City of Detroit experiencing water shutoffs. Hydrate Detroit is comprised of a team of fellow Detroiters helping Detroit to maintain access for clean and affordable water. Hydrate Detroit is the most trusted grassroots organization in the City of Detroit that provides immediate help without any major funding sources, grants, or sponsorships. We believe water is an essential human right and for those with running water, we advocate sharing one resource to survive.

Hydrate Detroit is committed to assisting with various concerns; however, please be advised that we do not provide support for Water Turn-On Fees or the payment of illegal water usage charges. Additionally, we are unable to intervene in Landlord/Tenant disputes. For those who have acquired a Detroit Land Bank property or a property from private sellers, we regret to inform you that we cannot assist with debts arising from previous occupancy. For issues such as Water Main Breaks, Low Water Pressure, or Sewer Problems, kindly contact the Detroit Water and Sewerage Department at (313) 267-8000. We remain dedicated to supporting you to the best of our capabilities.

All applicants are required to have their own established name on the water bill and a functioning telephone number that is reachable at any time. If no contact has been established or if attempts prove unsuccessful, a follow-up email will be dispatched with a callback reminder for Hydrate Detroit. Should there still be no response after these measures, Hydrate will delete and purge the collected information.

All intake forms require a 3- to 5-day processing period. Upon submission, a representative will contact you upon receipt of your information.